Contact us
We give you a number of options for reaching us.
For specific matters, view our Contact List (includes phone numbers, mailing addresses, and e-mail addresses).
By phone
Travel information
Travel information for CTA, Metra and Pace is provided by the RTA (Regional Transportation Authority) Travel Information Center.
call (312) 836-7000 or see Trip Planning
Customer service
1-888-YOUR-CTA (1-888-968-7282)
Hearing Impaired/TTY, call:
1-888-CTATTY1 (1-888-282-8891)
(Note: If you're looking for Travel Information, call (312) 836-7000 or see Trip Planning.)
By mail and in-person
Chicago Transit Authority
567 West Lake Street
Chicago, IL 60661
By e-mail
Filling out the form below will help route your message to the appropriate people.
Note:
If you're writing us about a specific incident involving service, any detailed information you can provide will be helpful in our researching, identifying, and addressing any service-related matters. For example, a bus or railcar number, "run number" (from the front window), employee ID, etc., are all helpful details. A precise time, date, and location are also helpful.
Thanks, in advance, for your message. We do appreciate your comments and will do our best to answer any questions or concerns you may have.